Returns & Exchanges
At Incase, we stand by the quality of our premium protective gear and offer a 30-day return window for all products in original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for returns or exchanges.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure your electronics protection is tracked during transit.
Pack Your Gear
Securely place the item in its original retail packaging and include all accessories or documentation before sealing it in a shipping box.
Ship and Refund
Drop off the package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing