Frequently Asked Questions
Everything you need to know about your tech gear and orders.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, generally ranging from 7-14 business days.
Do Incase products come with a warranty?
Yes, we offer a one-year limited warranty on all our products against defects in materials and workmanship. Please keep your proof of purchase to initiate a claim.
How can I return an item I am not satisfied with?
We offer a 30-day return policy for items in their original packaging and condition. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your laptop sleeves and cases compatible with the latest MacBook models?
We design our products in tandem with the latest hardware releases. Please check the 'Compatibility' section on each product page to ensure a perfect fit for your specific device model.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.